Customer Retention Programs:

Regular programs delivered to help retain customers for repeat sales include:

•  Service Reminder Follow Up.

•  New Car Promotions.

•  Used Car Warranty Follow Up.

These services are completely outsourced solutions which include mail-house functions and reporting to show response rates.

Lost Customer Capture:

One off campaigns designed to capture customers who have not been back for unacceptable time frames.

Services include:

•  Database Clean, De-dupe & Correction.

•  Database Formatting.

•  Advertising Creativity & Artwork.

•  Letter Fold and Insertion.

•  Postage.

Customer Acquisition:

Customer acquisition programs can come in many forms, ours are affordable and leading edge:

•  Internet Lead Management - AVA.

•  Web Advertising - carspecials.com.au

•  Facebook Inventory Listing

•  Reputation Monitor

•  Lead Finder

•  Twitter Inventory update notices

Customer Relationship Management

Health Check:

This service will determine the effectiveness of any CRM which is in place.

Services include:

•  Evaluation of current practices.

•  Cost analysis of current practices.

•  Benefit analysis of current practices.

•  Recommendations review.